erick.guedes

About

Sales Engineer who builds.

Not just a consultant — I code (Python, SQL, APIs), understand infrastructure (Linux, Docker, AWS), and sell. That combination is rare.

I'm a multidisciplinary professional with over 15 years of experience in technology and business — from datacenter operations at EQUINIX to IT governance at Petrobras, through SaaS implementation and Sales Engineering at ORTEC across Latin America.

Today I'm focused on AI & Automation — building systems that solve real business problems and demonstrating how AI can transform operations, sales, and customer success.

My superpower is bridging the gap between business stakeholders and technical teams. I can hold a discovery call with a CTO in the morning and deploy a Docker container in the afternoon.

Path

Career trajectory

  1. 2008 – 2009
    Monitoring AnalystALOG / EQUINIX
    First contact with mission-critical systems and Tier III datacenter operations. Built the foundation for understanding availability, reliability, and incident response at enterprise scale.
  2. 2009 – 2013
    Technical Support SupervisorALOG / EQUINIX
    Led teams of up to 50 support agents across 3 shifts. Reduced MTTR by 20%, implemented KCS knowledge management, and maintained 98% SLA compliance for enterprise clients.
  3. 2013 – 2018
    IT Governance ConsultantPetrobras (via SONDA / Stefanini)
    Managed IT governance for Brazil's largest company. Led vendor contract negotiations worth R$ 40M+, implemented SLA frameworks, and drove compliance with ITIL/COBIT/ISO standards across 200+ suppliers.
  4. 2019 – 2020
    Junior Implementation ConsultantORTEC
    Delivered SaaS implementations for logistics optimization across Latin America. Reduced average time-to-value by 25% through standardized onboarding playbooks and reusable integration templates.
  5. 2020 – 2026
    Business Consultant / Sales EngineeringORTEC
    Owned the full sales cycle across Latin America as de facto AE. Influenced 80+ enterprise opportunities, managed $10M+ pipeline, delivered ROI-driven demos that consistently achieved 40%+ win rates in competitive processes.
  6. Present
    AI & Automation
    Building AI-powered solutions at the intersection of SaaS, supply chain, and sales engineering. Developing multi-agent orchestration frameworks and hands-on AI prototypes that solve real business problems.

Skills

Competencies

Business & Sales

Consultative sellingSolution discoveryRFI/RFP managementROI modelingBusiness casesExecutive presentationsStakeholder managementBANTMEDDIC/MEDDPICCSPINSalesforce CRM

Technical

APIsSQLXML/XSLTJSONPythonSaaS platformsLinuxApacheMySQLAWSDockerNext.jsTailwind

Analysis

Advanced ExcelPower QueryKPI & SLA analysisWorkflow analysisProcess mapping

Service Delivery

ITILCOBITISO 20000Vendor managementIncident managementRCAEscalation management

Industries

Supply ChainLogisticsRetailManufacturingEnergyEnterprise ITDatacenterSaaSAI

Principles

How I work

Understand the business problem first.

Technology is a means, not an end. Every project starts with understanding what problem we're solving and for whom.

Explain value, not features.

Clients don't buy architecture diagrams. They buy outcomes — reduced costs, faster decisions, scalable operations.

Build what ships.

A perfect demo that never reaches production is waste. I prioritize durable, maintainable solutions that teams can actually run.

Learn in public, build in public.

Every project generates content: a case study, a blog post, a demo. Learning without publishing creates little market value.