Credentials kept current.

ITIL

Foundational framework for IT service management. Applied across multiple roles to standardize incident, problem, and change management processes.

COBIT

Governance framework for IT management and control. Used to align IT strategy with business objectives and ensure regulatory compliance.

ISO 20000

International standard for IT service management. Implemented processes to meet compliance requirements in enterprise IT environments.

ISO 27002

Information security standard covering controls for information security management systems. Applied in datacenter and enterprise security contexts.

MOF

Microsoft Operations Framework for IT service management. Used in Microsoft-centric enterprise environments for operational excellence.

LPIC I

Linux system administration certification. Foundational credential for managing Linux-based infrastructure and servers.

Novell CLA

Certified Linux Administrator for Novell/SUSE environments. Early career credential that established Linux administration expertise.

HDI KCS

Knowledge-Centered Service methodology for creating and maintaining knowledge articles. Implemented KCS practices to improve first-contact resolution rates.

HDI HDM

Help Desk Manager certification covering team leadership, performance metrics, and service desk optimization. Managed support teams of up to 50 agents.

HDI SCTL

Support Center Team Lead credential focused on team development, coaching, and operational management in support center environments.

Mastering Sales: A Toolkit for Success

10-week program providing proven tools and techniques for each phase of the sales process: preparation, contact, and scale. Covers consultative sales methodologies, strategic account planning, and value-based selling frameworks to transform high-impact sales professionals. Enrollment Partner: Emeritus.